My morning routine

I’ve been spending lots of time on Whale. I have to admit I’m a total sucker for social apps and will download just about anything, but I generally lose interest after a week or so. With Whale, I’m hooked. You meet awesome people and you ask them basically anything you want. Lately, I’ve been asked some…

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A primer on conversational commmerce

I’ve recently had a number of friends in marketing ask for my thoughts on the future of customer experience: chatbots, conversational commerce and other hot topics for 2017. For me personally, I really excited to see what happens in the chat and voice space.   While current chatbots are fun to try, most are buggy…

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